Product List

The "Product List" page shows all of the Adobe product lines to which your account is entitled. Clicking on a product takes you to that product's Product Information page. If you do not have access to multiple products, you will be forwarded directly to the Product Information page.

Product Information

The Product Information page is a second level page within Electronic Software Delivery that gives you more information about what you have purchased. If the product you select is a suite made up of a number of individual products, those products will be listed and you can click on them to get to the individual component's Product Information pages. Click on the item you want to download or view online, and you will be taken to the Product Download page.

The Release Archive tab allows you to access previous versions of your software. It will show you all the prior versions to which you're entitled, dating back to the effective date of your order. As above, clicking on the name of the product will take you to the Product Download page.

Note: The Release Archive tab will only appear if you have previous versions of the software available to you.

Accessing Your Software

The "New Versions" tab shows the current version(s) of the software. Sometimes, it will show more than one version number, for example, because different platforms of the software are at different version levels. Click on the item you want to download or view online, and you will be taken to the "Product Download" page.

The "Release Archive" tab allows you to access previous versions of your software. It will show you all the prior versions to which you're entitled, dating back to the effective date of your order. As above, clicking on the name of the product will take you to the "Product Download" page.

Note: The "Release Archive" tab will only appear if you have previous versions of the software available to you.

License Agreement

In some cases you may be presented with a "click-wrap" license agreement that requires you to read and agree to certain terms and conditions regarding the installation and use of your Adobe software before you are allowed to access the Product Download page.

Product Download

The "Product Download" page is accessed from the Product Information page. From the Product Download page, you can download software and obtain some additional information about it.

Accessing Your PAC, Serial Numbers & Credential Files

If your product requires a Product Activation Code (PAC), a Credential Files or a serial number to install the software and you do not have the number, access your account on the Adobe Licensing Web Site to obtain it.

Accessing Your Account Download Log

The "Download Log" shows all downloads of a particular product across your organization. The "Download Log" is organized by version number, so you can see who has downloaded what version and when. By clicking on the "Download Details" link, you can see more information about each download, including the following:

• Product description
• Download start and stop time
• Transfer type (download method used)
• Contact information (email address, name, and title)
• IP address
• File size
• Download contents

For example, when supervising the updating of servers across the company, you can use Notes to post messages to your administrators, giving them timeframes during which they should update their servers. Additionally, when downloading and installing software, you can post notes to your colleagues warning of potential problems and/or incompatibilities you experience.

Estimating Download Times

The link to "Estimated Times and Details" provides you with a matrix indicating the name of the file you are downloading and the estimated download time based on the file size and your bandwidth. These times are estimates and can vary depending on a number of factors, including your system speed and network congestion.

Download Tracking

Electronic Software Delivery tracks all download activity across your organization within the "Download Log". For more information, read the Download Log.

Product Search

The Product Search feature of Electronic Software Delivery enables users of your account to locate available software or documentation by searching for elements of the product description or file name. For example, searching for "solaris" to find all versions that include the word "solaris" in the product name or description. To use the search function, type the word or phrase for which you wish to search into the text box. The application will return a list of products containing the word(s) you entered. To search for an exact phrase, surround it with quotes (example: "128 bit"). The search function is not case sensitive, so you do not need to worry about capitalization.

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